Cancellations: You may cancel your order at any time while the ordering window is open: Thursday at 8 a.m. until Sunday at 11:59 p.m. After the ordering window closes at 11:59 p.m. on Sundays, all sales are final and cannot be canceled nor refunded. If you know you cannot pick up your order, ask a friend to pick it up for you (refer to our “Pick Ups” policy below).
Pick Ups: Please pick up your order at your selected location and time. If you cannot make it, ask a friend to pick it up for you! If your order is not retrieved within your selected site’s timeframe, your order will be considered abandoned with no refund, and are subject to being donated to our neighbors in need at the food bank.
Damaged or Inedible Goods: We are proud to offer the highest quality local foods in the Gorge, picked and packed to order. However, we know sometimes the unexpected happens- that’s the nature of farming (and life)! In the off chance that your food reaches you in an unacceptable or unsatisfactory condition please let us know within 24 hours of pickup by sending an email to firstname.lastname@example.org. We will happily credit your account for the lost goods. GFC reserves the right to request a photo of the product in question. Please note that customers are responsible for properly refrigerating and washing the product received; we will not issue credits for damages caused by improperly storing or failing to wash products before consumption. For food storage tips, check out this website.